Getting Help

How to get support when you need it.

Self-Service Resources

Before reaching out, check these resources:

Documentation — Comprehensive guides for every feature
FAQ — Quick answers to common questions
Common Issues — Solutions for frequent problems
Connection Troubleshooting — Bridge-specific help

Ask Your AI

If your Bridge is connected, your AI can often help resolve issues directly:

"I'm having trouble connecting Cursor to Tempreon" — Your AI can walk you through the setup
"Why isn't my knowledge showing up in searches?" — Diagnostic assistance
"How do I upgrade my subscription?" — Guided navigation

Contact Support

If self-service doesn't resolve your issue, reach out through the support form:

Contact Support

When submitting a request, include:

What you were trying to do — The action or feature involved
What happened — The error message or unexpected behavior
What you expected — How it should have worked
Your AI tool — Which tool you're using (Claude Desktop, Claude Code, Cursor, etc.)
Any screenshots — Visual context helps us diagnose faster

Response Times

We aim to respond within 48 business hours. Support priority is based on subscription tier and issue severity.

Community Resources

Changelog — Check recent updates that may address your issue
Blog — Product updates and feature announcements

Feature Requests and Feedback

We're building Tempreon based on real user needs. If you have a feature request or feedback:

Use the support form and select "Feature Request" or "Feedback" as the topic
Or tell your AI: "I have feedback about Tempreon" — your AI can help you articulate and submit it

We read every piece of feedback. The most-requested features directly influence our roadmap.