Support

Common Issues

Solutions for the most frequently encountered problems with Tempreon.

My AI Doesn't Seem to Know My Context

Likely cause: Context loads at the start of each session, not mid-conversation.

Solution:

  • Start a new conversation or session in your AI tool
  • Ask your AI: "What Tempreon tools do you have access to?" — if it lists tools, the Bridge is working
  • Try: "Start my session" — this triggers a full context load from Tempreon
  • Check that your Bridge is properly configured (see Bridges)

Knowledge I Stored Isn't Showing Up

Likely cause: Search query doesn't match the stored record, or the knowledge was scoped to a different Domain.

Solution:

  • Try broader search terms: "Search my knowledge for [topic]"
  • Check if the knowledge was stored in a specific Domain — it may not appear in a general search
  • Verify the knowledge was stored successfully: "What did I store recently?" or check the Knowledge Vault in your dashboard
  • Give it a moment — new knowledge may take a few seconds to be searchable

Onboarding Seems Stuck

Likely cause: Network interruption during the onboarding conversation or profile extraction.

Solution:

  • Refresh the onboarding page
  • If the chat isn't responding, try the form-based alternative ("Prefer to type?")
  • If the form submission fails, check your internet connection and try again
  • If you're redirected back to onboarding after completing it, try logging out and back in

I'm Not Seeing Learning Progress

Likely cause: The learning system needs multiple sessions to generate validated patterns.

Solution:

  • Check your Forge Journey on the dashboard — if you're at "Raw" or "Warming," the system is still collecting data
  • Ensure you're having substantive sessions (brief Q&A generates fewer signals than extended work)
  • Give feedback — corrections and confirmations are the richest learning signals
  • Check your tier — Free tier has limited learning frequency

Dashboard Shows Incorrect Data

Likely cause: Cached data or delayed sync.

Solution:

  • Refresh the page
  • Log out and back in to clear cached state
  • If the issue persists after 24 hours, contact support

Likely cause: Link expired or was already used.

Solution:

  • Verification links expire after a period of time
  • Try logging in — if your email is already verified, you'll go straight to the dashboard
  • If the link is expired, go to signup and re-enter the same email to get a fresh verification link

I Can't Connect More Than One Bridge

Likely cause: You've reached your tier's Bridge limit.

Solution:

  • Check your current Bridge count in the Bridges dashboard
  • Free tier: 1 Bridge, Standard: 5 Bridges, Premium: Unlimited
  • Consider upgrading to add more connections: Subscription Tiers

Feature Shows "Locked" or "Upgrade Required"

Expected behavior. Tempreon shows all features at every tier but gates access. Locked features show a preview and an upgrade prompt.

Solution:

  • This is by design — it lets you see the full product and decide what's worth upgrading for
  • Click the upgrade prompt to see what tier unlocks the feature
  • Visit Subscription Tiers for a full comparison

My Password Reset Isn't Working

Solution:

  • Go to login and click "Forgot password?"
  • Enter your account email
  • Check your inbox (and spam folder) for the reset link from noreply@tempreon.com
  • The reset link redirects you to set a new password
  • If you still can't get in, contact support